We want to give you superb customer service but sometimes things might go wrong. We can usually resolve most issues straightaway, so please email us on Team@ShareIn.com or call us on +44 1316 410 018 to tell us how we can help.What you’ll need to tell us so that we can help you:
We’ll be in touch with you as soon as we can and let you know what will happen next. We’ll try to resolve your complaint within 10 working days. For more complex issues it’s likely that we will need longer to look into what’s happened and we may ask you for further information to help us reach a decision. We’ll give you regular updates. And once we’ve dealt with your complaint, we’ll go back and see what we can learn from your experience.
If you’re unhappy with the outcome you can ask the Financial Ombudsman Service (FOS) to carry out an independent review of your complaint. In any event, you have the right to ask the FOS to review your complaint if we’ve been unable to resolve it within 8 weeks.
The FOS can help with most complaints if you are:
If you are unsure whether the FOS will consider your complaint, please contact them directly for advice. The service the FOS provides is free and impartial and contacting them at any stage of your complaint will not affect your legal rights. The contact details for the FOS are:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
Their phone numbers are 0300 123 9123 (free from most mobiles) or 0800 023 4567 (free from landlines).
You can send an e-mail to: email@example.com
Or you can log on to their website: www.financial-ombudsman.org.uk